Privacy Policy

For all matters relating to data protection, please contact Sylvaticus Ltd, Little Forest Corner, Hangersley, Ringwood, Hampshire, BH24 3JW, by using the email address: privacy@sylvaticus.com or, alternatively, call 01425 477462.

We take data protection seriously and are fully cognisant of, and compliant with, both GDPR and PECR.

As part of any engagement with our clients we will, necessarily, record certain contact information within the systems we use.  This information may include:

  • Contact Names
  • Billing and contact postal addresses
  • Email addresses
  • Phone numbers

This information is collected in order to:

  • Invoice clients for development services performed, or web hosting related services being provided using Intuit QuickBooks Online.
  • Register Internet Domain(s) on behalf of the client, using Heart Internet, whose services we resell to our clients.
  • Communicate with clients regarding existing development or web hosting services.

Our hosting services are resold on behalf of Heart Internet. No data collected by our clients on their websites is held by us.

We will never sell, lease or otherwise pass your information to third parties without prior consent.

Should we process information on your behalf, other than for the purposes of client communication, email messaging and contractual fulfilment, this processing activity will be addressed by way of an addendum to this agreement.

In the case of billing information, your data will be stored up to 7 years after our most recent invoice to a client. For domain registrations, your information will be removed from our systems when a domain has expired.

Any personal data collected as part of an agreement is subject to all rights detailed under GDPR including the rights to request:

  • Erasure
  • Rectification
  • Cessation of processing
  • Exclusion from profiling / automated decision making
  • Access in a portable format
  • Objection
  • Restriction of processing

If you feel we have not fulfilled our obligations under the regulation, you are also entitled to raise a complaint with the Information Commissioner’s Office (https://ico.org.uk/).